Privacy Policy

State 48 Roofing

Effective Date: April 17, 2026

1. Introduction

State 48 Roofing LLC (“State 48 Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information when you visit state48roofing.com (the “Site”), contact us, submit a request for services, or otherwise interact with us.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Request a free roof inspection or quote
• Fill out a contact form, schedule an appointment, or request service
• Call, text, or email us
• Upload photos of your roof or property
• Leave a review or respond to a request for feedback
• Sign a contract, invoice, or estimate

This information may include:

• Full name
• Home or business mailing address
• Phone number (mobile and/or landline)
• Email address
• Property details (roof type, age, condition, photos)
• Payment and financing information (processed through secure third-party providers)
• Any other information you choose to share with us

2.2 Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Clicks, scrolls, and other interaction data
• Cookies, pixels, and similar tracking technologies (see Section 7)

2.3 Information From Third Parties

We may receive information about you from third parties such as:

• Lead generation partners and marketing platforms
• Advertising networks (including Meta/Facebook and Google)
• Review platforms (such as Google, Yelp, and BBB)
• Referral sources

2.4 Call Recording

Incoming and outgoing calls with State 48 Roofing may be monitored or recorded for quality assurance, training, and record-keeping purposes. You will be notified at the beginning of a recorded call. If you do not wish to be recorded, please inform the representative and the call may be ended or handled by alternative means.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide requested services, quotes, and inspections
• To schedule appointments and perform roofing work
• To send appointment reminders, quote updates, and project status messages
• To follow up on leads and nurture potential customers
• To request reviews and feedback after a service is completed
• To process payments and manage financing applications
• To improve our Site, services, and customer experience
• To send marketing communications (with your consent where required)
• To run, measure, and optimize advertising campaigns on platforms such as Meta and Google
• To comply with legal obligations and enforce our Terms & Conditions
• To prevent fraud, abuse, and unauthorized activity

4. Text Messaging (SMS/MMS) Communications

This section describes our SMS program and is provided for A2P 10DLC and carrier compliance. Your consent to receive text messages is not a condition of purchase.

4.1 Consent to Receive Messages

By submitting your phone number through a form on our Site, over the phone, or in person, you agree to receive text messages and communications via text message from State 48 Roofing, as well as voice or phone calls from both our staff and/or AI voice agents. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies.

4.2 Types of Messages You May Receive

• Lead follow-up: Messages related to quote requests, estimates, and inquiries you submit
• Appointment reminders: Confirmations and reminders for scheduled inspections and service visits
• Quote updates: Updates about your estimate, pricing, project timeline, and status
• Review requests: A request for feedback or a review after your service is complete
• Account and service notifications: Important information about your project, payment, or warranty

4.3 How to Opt Out

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages from us. If you would like to opt back in, reply START.

For help, reply HELP or contact us at (480) 698-4828 or info@state48roofing.com.

4.4 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and others.

4.5 Privacy of SMS Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We only use the phone numbers you provide to communicate with you directly about our services and to deliver the message categories listed in Section 4.2.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: Third parties who help us operate our business (CRM and marketing platforms, scheduling tools, payment processors, email and hosting providers, analytics providers, and AI-powered communication tools).
• Advertising partners: Platforms such as Meta (Facebook/Instagram) and Google, to measure and optimize advertising. We may share hashed contact information for audience matching, consistent with each platform's policies.
• Contractors and subcontractors: Licensed professionals who perform roofing services on our behalf.
• Legal and safety reasons: To comply with laws, legal process, or government requests; to enforce our agreements; or to protect the rights, property, or safety of our company, our customers, or others.
• Business transfers: In connection with a merger, acquisition, financing, or sale of all or part of our business.
• With your consent: Any other sharing we do with your explicit permission.

SMS opt-in data is never shared with third parties for marketing purposes.

6. Photos of Your Roof and Property

With your permission, we may collect, retain, and use photographs of your roof, home, or property for the following purposes:

• Diagnosing roofing issues and preparing accurate quotes
• Documenting the condition of your property before, during, and after work
• Quality assurance, warranty support, and insurance documentation
• Internal training and improvement of our services
• Marketing purposes (for example, before-and-after examples), only with your consent

We will not use identifiable images of your property for public marketing without your consent. You may request removal of any photos used publicly at any time by contacting us.

7. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to operate our Site, analyze traffic, and personalize your experience. These may include:

• Essential cookies: Required for the Site to function properly.
• Analytics cookies: Such as Google Analytics, to understand how visitors use our Site.
• Advertising cookies and pixels: Such as the Meta Pixel and Google Ads tags, to measure ad performance and deliver relevant ads.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.

8. Advertising and Analytics

We use advertising and analytics services provided by companies such as Meta Platforms, Inc. (Facebook and Instagram), Google LLC, and other advertising partners. These providers may collect information about your online activities over time and across different websites and apps to deliver advertising and measure its effectiveness.

To learn more or opt out of interest-based advertising, you can visit:

• The Digital Advertising Alliance (optout.aboutads.info)
• The Network Advertising Initiative (optout.networkadvertising.org)
• Your Meta ad preferences in your Facebook/Instagram settings
• Your Google ad settings at adssettings.google.com

9. Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal exceptions.
• Opt out of marketing: Unsubscribe from marketing emails using the link in each email, or reply STOP to any text message.
• Opt out of sale or sharing: We do not sell your personal information; however, residents of certain states may have additional rights under applicable law.

To exercise these rights, contact us at info@state48roofing.com or (480) 698-4828. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling your request.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, maintain warranty records, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we work to protect your information from unauthorized access, use, or disclosure.

12. Children's Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided us with personal information, please contact us.

13. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Material changes will be communicated through the Site or by other appropriate means. Your continued use of the Site after an update constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: